We are back, stronger than ever! (AKA Random news)

I took a time off from building pedals a little over 4 months ago. It wasn’t an easy decision, but it was the right one at the time. But this is not the news I intend to write about. I always hear about boutique style businesses making a really good start and getting bigger day by day until to the point of not being able to catch up with orders anymore. This is the last thing I wanted for ElectroniX. Not only I needed to take a break, but also I had to re-engineer the process to make it more efficient. I am not going to bore you with details, but I am happy to say both the lead time and overall quality is improved. We are in fact providing a better value now.

After my partner left, I had to be everything of ElectroniX, which took its toll. Now I will be sharing this responsibility with Cori. She will be the eyes, ears and the voice of ElectroniX. You can reach her at cori@zeibek.com. I am sure she will be writing something to introduce herself later on.

Unlike the rest of the industry, there will be no unreasonable wait times. If the wait time exceeds 10 days (from the day you place the order to the day we ship your pedal, we are not responsible from shipment delays), you will get a 15% refund on the current order AND another 15% off from your next order. We still will be building pedals to the order and the usual lead time would vary from 3 days to 7 days, depending on the work load. We will notify you if anything unexpected happens.

Your e-mails and questions will be answered promptly in 24 hours. Cori (cori@zeibek.com) and I (osman@zeibek.com) are here to help you and we encourage you to contact us with questions, concerns or comments. There are also about 200 legitimate e-mails waiting to be responded, we will get to them as soon as possible.

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One Comment

  1. Posted December 9, 2009 at 4:39 AM | Permalink

    Oh what a glorious day.

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